Effective Date: October 14, 2025
Last Updated: October 14, 2025

At Richmed Hospice Services, we believe that compassionate care extends beyond the bedside — it begins with access.
We are committed to ensuring that everyone, regardless of ability, age, or technology, can access the information, services, and resources offered through our website at www.richmedhospice.com.

Accessibility, inclusion, and respect are part of who we are and how we serve the Dallas–Fort Worth community and surrounding areas.

Our Commitment to Digital Accessibility

Richmed Hospice strives to make our website accessible and usable by all people, including those who rely on assistive technologies such as screen readers, text magnifiers, voice recognition software, and switch devices.

We are continually improving the user experience for everyone and applying the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, developed by the World Wide Web Consortium (W3C).
These guidelines outline best practices for making web content more accessible to people with disabilities — including visual, auditory, cognitive, and motor impairments.

Accessibility Features on Our Website

We have implemented several features to make our website easier to navigate and understand, such as:

  • Keyboard Navigation:
    You can navigate most of our website using only a keyboard, without a mouse.
  • Text Alternatives for Non-Text Content:
    All meaningful images and graphics include descriptive alternative text (“alt text”) so screen readers can convey information accurately.
  • Readable Fonts and Contrast:
    Our text is designed with clear, legible fonts and high-contrast color combinations for improved readability.
  • Resizable Text:
    Visitors can adjust text size using browser or assistive device settings without losing content or functionality.
  • Accessible Forms:
    Contact and referral forms are labeled for screen reader users and support keyboard-only completion.
  • Consistent Structure:
    Headings, landmarks, and page layouts are structured logically, allowing screen readers to interpret pages in the correct order.
  • Skip Navigation Links:
    Users can skip repetitive content to go directly to the main section of a page.

Ongoing Efforts to Improve Accessibility

Accessibility is an ongoing effort for Richmed Hospice Services.
We regularly review our website to identify and address any usability or accessibility barriers.

We also conduct periodic accessibility testing using a combination of automated tools and manual review by real users to ensure compliance with WCAG standards.

As technology evolves, we are committed to adapting our website and digital tools so that everyone — including individuals with disabilities — can interact with us easily and confidently.

Third-Party Content and External Links

Our website may include links to third-party websites (such as community resources, health organizations, or partner agencies).
While we make every effort to ensure accessibility within our own site, we cannot control or guarantee the accessibility of third-party websites or applications.
We encourage these partners to provide accessible content and welcome feedback on any issues encountered when following external links.

Accessibility Assistance

If you have difficulty accessing any part of our website, encounter an accessibility barrier, or need materials in an alternative format (such as large print, Braille, or audio), please let us know.
We take every request seriously and will make reasonable efforts to meet your accessibility needs promptly.

You can contact us for accessibility assistance in the following ways:

Richmed Hospice Services
9319 Lyndon B Johnson Fwy #203
Dallas, TX 75243
Phone: (469) 381-2665
Fax: (888) 829-8823
Email: info@richmedhospice.com

Please include:

  • The page URL or area where you encountered difficulty,
  • A brief description of the problem, and
  • The technology or device you were using (e.g., Windows 10 with Chrome and JAWS screen reader).

We will respond as quickly as possible to ensure accessibility to the information or service you were seeking.

Feedback and Continuous Improvement

We welcome your suggestions on how we can improve accessibility for everyone who visits our site.
Your feedback helps us serve our patients, families, and community members with even greater care and inclusion.

If you have recommendations, compliments, or concerns, please contact our Accessibility Coordinator at:
Phone: (469) 381-2665
Email: info@richmedhospice.com

Legal Compliance

This website and its content are designed to comply with the following laws and accessibility standards:

  • Americans with Disabilities Act (ADA) Title III
  • Section 504 of the Rehabilitation Act of 1973
  • Section 508 of the Rehabilitation Act (as amended)
  • WCAG 2.1 Level AA Guidelines (World Wide Web Consortium – W3C)

We take these obligations seriously as part of our broader commitment to equity and inclusion in healthcare and digital communication.

Our Promise

Accessibility is more than a compliance requirement—it is an extension of our mission:
to provide compassionate care, dignity, and comfort to every person we serve.

We believe every visitor to our website should be able to learn about our hospice services, contact our team, and find the help they need — independently and without barriers.

If you experience any challenges while using our website, please reach out. We are here to help.

Contact Us

Richmed Hospice Services
9319 Lyndon B Johnson Fwy #203
Dallas, TX 75243
Phone: (469) 381-2665
Email: info@richmedhospice.com