Effective Date: October 14, 2025
Last Updated: October 14, 2025

At Richmed Hospice Services, we believe that every person deserves dignity, respect, and compassion—without exception.
Our commitment to non-discrimination is at the heart of how we care for patients and serve families throughout the Dallas–Fort Worth area and surrounding communities.

Our Policy

Richmed Hospice Services complies with all applicable federal, state, and local civil-rights laws.
We do not discriminate against any person based on:

  • Race or color
  • National origin or ancestry
  • Ethnicity
  • Language or limited English proficiency
  • Religion or creed
  • Sex (including gender identity, gender expression, or sexual orientation)
  • Age
  • Disability or handicap
  • Marital, family, or veteran status
  • Genetic information
  • Citizenship or immigration status

Everyone is welcome at Richmed Hospice—patients, families, employees, and visitors alike.
We are committed to ensuring that all individuals have equal access to quality hospice and palliative care services, free from bias, prejudice, or barriers.

Our Commitment in Practice

We apply our non-discrimination principles in every aspect of our organization, including:

  • Patient Admissions and Services:
    No one is denied hospice care, treatment, or admission because of who they are, where they come from, or their ability to pay.
  • Employment and Staff Practices:
    Hiring, promotion, and workplace opportunities are based solely on qualifications, performance, and dedication—not personal characteristics.
  • Language and Communication Access:
    We provide reasonable access to language assistance services at no cost to individuals with limited English proficiency.
    This may include qualified interpreters, translation of vital documents, and bilingual staff assistance.
  • Disability Access:
    We make reasonable accommodations to ensure that individuals with disabilities can access our programs and facilities.
    This includes accessible entrances, communication aids, and adaptive equipment when needed.
  • Cultural and Spiritual Sensitivity:
    We recognize and honor the diverse cultural, spiritual, and personal values of those we serve.
    Our team is trained to approach every family with understanding, compassion, and respect.

Your Rights

As a patient or family member, you have the right to:

  • Receive hospice services free from discrimination, harassment, or retaliation.
  • Request reasonable accommodations for disabilities or communication needs.
  • Receive language interpretation or translation services at no cost.
  • File a complaint if you believe you have been discriminated against.

Richmed Hospice will not retaliate against anyone who files a complaint, participates in an investigation, or opposes unlawful discrimination.

How to File a Complaint

If you believe you have experienced discrimination, you can file a complaint in any of the following ways:

Contact Richmed Hospice Services Directly

Civil Rights / Compliance Officer
Richmed Hospice Services
9319 Lyndon B Johnson Fwy #203
Dallas, TX 75243
Phone: (469) 381-2665
Fax: (888) 829-8823
Email: info@richmedhospice.com

We will promptly review and respond to all complaints, maintaining confidentiality and fairness throughout the process.

Contact Federal Authorities (Optional)

If you prefer, you may also file a civil-rights complaint directly with:

U.S. Department of Health and Human Services
Office for Civil Rights (OCR)
200 Independence Avenue, SW
Room 509F HHH Building
Washington, DC 20201

Website: www.hhs.gov/ocr/privacy/hipaa/complaints/

Phone: 1-800-368-1019 | TDD: 1-800-537-7697
Email: OCRMail@hhs.gov

Complaints must generally be filed within 180 days of the alleged discrimination.

Accessibility and Equal Opportunity

Richmed Hospice Services ensures equal access to programs and activities under the following laws and regulations:

  • Title VI of the Civil Rights Act of 1964
  • Section 504 of the Rehabilitation Act of 1973
  • The Age Discrimination Act of 1975
  • Title II of the Americans with Disabilities Act of 1990
  • Section 1557 of the Affordable Care Act (ACA)

We provide auxiliary aids and services—such as qualified interpreters, assistive devices, and accessible documents—to ensure that individuals with disabilities or limited English proficiency can fully participate in our programs and services.

Ongoing Commitment

At Richmed Hospice, non-discrimination is not just a policy—it’s part of our mission.
We continuously review our practices, train our staff, and improve accessibility to make sure that every person we serve feels safe, respected, and valued.

For Questions or Assistance
If you need help understanding this policy, or require this notice in another language or format (Braille, large print, audio, etc.), please contact us at:

Richmed Hospice Services
9319 Lyndon B Johnson Fwy #203
Dallas, TX 75243
Phone: (469) 381-2665
Email: info@richmedhospice.com