Effective Date: October 14, 2025
Last Updated: October 14, 2025

Richmed Hospice Services (“Richmed Hospice,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share when you visit www.richmedhospice.com
, contact us by phone or email, or engage with any of our hospice and palliative-care services.

1. Who We Are

Richmed Hospice Services is a compassionate hospice care provider based in the Dallas–Fort Worth metro area, offering emotional, medical, and spiritual support to patients and families facing end-of-life challenges.
Our website is intended to educate visitors about our services, provide a way to contact our team, and support patients and families seeking care or information.

Contact Information:
Richmed Hospice Services
9319 Lyndon B Johnson Fwy #203
Dallas, TX 75243
Phone: 972-994-9200 | Fax: 888-829-8823
Email: info@richmedhospice.com

2. Information We Collect

We collect personal and non-personal information to improve your experience and provide appropriate care coordination.

a. Information You Provide Directly

When you:

  • Fill out a contact form or request for service,
  • Call, email, or fax us,
  • Submit documents for patient intake or insurance verification,
  • Sign up for newsletters, updates, or job opportunities.

You may provide details such as:

  • Name, phone number, and email address
  • Mailing address or preferred contact information
  • Patient or caregiver details (if you are requesting care)
  • Insurance provider information (for care coordination)
  • Messages, comments, or feedback

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited and time spent
  • Date and time of visits
  • Referring websites or search queries

We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic patterns, and improve site performance.

3. Use of Information

We use the collected information to:

  • Respond to inquiries and requests for services
  • Schedule visits or coordinate patient care
  • Improve our website and communication processes
  • Comply with legal, regulatory, and healthcare requirements
  • Send administrative updates, educational resources, or newsletters (only with your consent)
  • Ensure safety, security, and fraud prevention

We do not sell, rent, or lease your personal information to third parties.

4. How We Protect Your Information

We employ a combination of administrative, physical, and technical safeguards to protect personal data, including:

  • Secure servers and encrypted transmissions (SSL/TLS)
  • Limited access to authorized personnel only
  • HIPAA-compliant record-keeping and electronic communication practices
  • Regular data backups and system monitoring

Although no method of online transmission is 100 % secure, we take every reasonable step to safeguard your information in line with industry best practices.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device to help us:

  • Recognize returning visitors
  • Understand site usage and performance
  • Personalize content and preferences

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some website functions may not work properly if cookies are disabled.

6. Sharing of Information

We may share limited information with:

  • Healthcare professionals and facilities (only when necessary to coordinate patient care)
  • Service providers or contractors who perform functions on our behalf (e.g., website hosting, email delivery, analytics)
  • Regulatory bodies or law enforcement if required by law or to protect our rights

All business associates are bound by confidentiality and data-protection agreements consistent with HIPAA standards.

7. Your Rights and Choices

Depending on your relationship with Richmed Hospice and your jurisdiction, you may have the right to:

  • Access, update, or correct your personal information
  • Request deletion or restriction of your information
  • Opt out of non-essential communications
  • Request a copy of your data in a portable format
  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact our Privacy Officer at info@richmedhospice.com
or call 469-381-2665.

8. HIPAA Notice

If you are a patient or represent a patient, additional protections apply under the Health Insurance Portability and Accountability Act (HIPAA).
Richmed Hospice maintains separate HIPAA-compliant privacy practices that describe how medical and health information is handled, disclosed, and protected.
You can request a copy of our Notice of Privacy Practices (NPP) at any time by contacting our office.

9. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from minors without parental or guardian consent.
If you believe a child has provided personal information, please contact us immediately to remove the data.

10. Links to Other Websites

Our website may contain links to external resources for educational or informational purposes.
Richmed Hospice is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law, regulation, or accreditation standards.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a new effective date.
Your continued use of our website signifies acceptance of any revised terms.

13. How to Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how your information is handled, please contact:

Richmed Hospice Services
9319 Lyndon B Johnson Fwy #203
Dallas, TX 75243
Phone: 972-994-9200 | Fax: 888-829-8823
Email: info@richmedhospice.com